Home tech help
Sorted properly, and explained in plain English.
New TV still in the box? Wi-Fi that drops out? Can’t quite get the video call working with the grandchildren? We’ll sit with you and sort it.
What’s included
Home Tech Help, in practice.
What we do
- Wi-Fi router setup and troubleshooting
- TV, streaming device and soundbar setup
- Smart speaker and smart plug setup
- Video calling setup — WhatsApp, FaceTime, Zoom — with a written how-to left behind
- Phone and tablet basics
- Setting up personal alarm devices (pairing only, not medical monitoring)
What we don’t do
- In-depth IT support such as virus removal or data recovery, and business IT. We’ll refer you to a specialist for those.
Pricing
One rate, agreed before we start.
One-hour minimum. There is no VAT to add. Most set-up visits take 45 to 90 minutes. If you need to buy a cable, an adaptor or a subscription to finish the job, that is your cost and we will tell you what it is before we spend anything.
Book
Pick your hours and a start time.
The minimum for Home Tech Help is one hour, the price is your hours times £38, and you see the total before you pay anything. Choose a start time on the booking page, pay by card, and you’re confirmed straight away. Payment is handled by Stripe — Moorstead never sees or stores your card details.
Already a member? Use the Book with your credit button in your welcome email, or in any monthly credit email. It opens this same calendar, takes nothing at the moment you book, and within a minute takes the price from your credit first, applies your member discount to anything beyond it and charges only the rest to the card you joined with — with an itemised email to show what was used. Lost the email? Ring us or email hello@moorstead.co.uk and we’ll resend it, or book it for you.
Most set-ups are done inside an hour, so start with one. If you would rather not book online, ring us and we will book you in and send you a secure link to pay by card (or our bank details, if you’d rather pay by transfer) before the visit. Your helper messages you the day before with a tighter arrival time. Prefer to talk first? Horwich & Blackrod 01204 588749, Adlington, Chorley, Anderton & Coppull 01257 822489.
How it works
From booking to job done.
- You book the time you wantOne, two or three hours. The price is the hours times the rate, you see the total before you pay, and you’re confirmed straight away.
- The first free helper takes itYour booking goes straight out to every helper who covers your village and does that work. Whoever is free first takes it, and messages you the day before with a tighter arrival time.
- They say what’s realistic, then get on with itYou are booking time rather than a fixed job, so your helper will tell you what can genuinely be done in it. You decide what matters most.
Questions
The ones people actually ask.
Will you explain it, or just do it?
Both. We’ll handle the technical part, then walk you through it in plain terms so you feel confident using it yourself.
Do you leave written instructions?
Yes — a simple one-page guide for anything we set up, in large clear print if you’d prefer.
What if I forget how to do it again?
Ring us. A quick talk-through on the phone is often all it takes, and a follow-up visit is always available.
Will you need my passwords?
Sometimes — your Wi-Fi password, or the account a device signs into. You type them in yourself wherever possible, we never write them down or take them away, and we will never ask for your banking details.
I’d rather not book online. Is that a problem?
Not at all. Ring us and we will book you in and send you a secure link to pay by card (or our bank details, if you’d rather pay by transfer) before the visit — your helper never takes payment at the door. Booking online is there to save you a phone call, not to make one necessary.
Book home tech help.
Pick your hours and a start time. Confirmed straight away.
Prefer to talk first? Horwich & Blackrod: 01204 588749 · Adlington, Chorley, Anderton & Coppull: 01257 822489
