Moorstead Membership
The more you use us, the less it costs.
A monthly credit that costs less than it’s worth, and the same saving again on anything beyond it. Priority booking, no call-out fee, and you can stop whenever you like.
Already a member? Go to your members’ page for your balance, your booking link, pausing and more.
How it works
Your credit is money, not hours.
That matters. Our rates run from £32 an hour for a lift to £38 for home tech, so a membership sold in hours would be poor value on half of what we do. Yours is a monthly credit in pounds — every job draws it down at that service’s own rate, so there is no service where being a member leaves you worse off.
Spend it on anything
Garden, odd-jobs and home tech now, with decluttering and lifts back in November. Mix and match freely, month to month.
You save the same either way
Your credit costs less than it’s worth — £68 buys £71.60 of work — and anything beyond it is 5% off. So it’s 5% however much you use.
A month to use it
Unused credit rolls over for one month and then expires. We’ll email you seven days before you lose any.
Booking as a member
Book online with your members’ link — your credit comes off by itself.
Your welcome email, every monthly credit email and your members’ page have a Book with your credit button. It opens the same calendar everyone else uses — pick the service, the hours and a start time — but nothing is taken at the moment you book.
Within a minute we price it at our standard rates, take it from your credit first, apply your 5, 10 or 15% to anything beyond it, and charge only what is left to the card you joined with. Then we email you an itemised breakdown and your remaining balance. If the card is declined, your credit is not touched and we email you a secure link to pay.
Priority booking, in plain terms. Your booking is offered first to the helper who did your last visit, on their own, for two hours (30 minutes if the visit is less than 48 hours away). If they can’t take it, it goes straight to helpers across every village we cover, not just yours, and moves to our higher last-minute helper rate after two hours rather than twelve — so a member booking has the best chance of being covered. We can’t promise a particular helper will be free.
Please don’t book members’ work through the ordinary calendar or the pay buttons on our service pages — they charge the standard rate and can’t see your credit. Keep the link to yourself: it is what tells us the booking is yours. Rather talk to someone? Ring us (Horwich & Blackrod: 01204 588749; Adlington, Chorley, Anderton & Coppull: 01257 822489) or email hello@moorstead.co.uk and we will book it the same way. Lost the email? Enter your email address here and we’ll send you a private link to your members’ page.
Tiers
Three sizes, and moving up always pays.
Essential
£68/month£71.60 of work included — about two hours
Then 5% off everything beyond your credit, on every service.
Ideal for occasional odd-jobs and seasonal garden help.
Standard — most popular
£128/month£142.25 of work included — about four hours
Then 10% off everything beyond your credit, on every service.
Covers most households month to month.
Premium
£240/month£282.40 of work included — about eight hours
Then 15% off everything beyond your credit, on every service.
Includes one free gutter clear a year — two hours, from the ground, worth £90 — for a visit from 2 November 2026.
What the credit covers. Your credit and member discount apply to time. Mileage (55p a mile, HMRC’s approved rate) and waste-site fees on lifts, errands and waste removal are passed on at cost and charged separately, not taken from your credit.
Before you join, the two things worth knowing. Your monthly credit rolls over for one month and then expires — so you always have two months to spend each month’s credit, and we’ll email you seven days before any of it runs out. And you can stop any time: no contract, no notice period, no cancellation fee.
Which one? If you spend under about £135 a month with us, Essential is cheapest. Between £135 and £267, Standard. Above £267, Premium. Those aren’t sales lines — they’re the points where the next tier genuinely becomes the cheaper option, and we’d rather tell you than have you work it out later.
Your first payment is taken when you join and your credit is available straight away. After that we bill on the same date each month until you tell us to stop. If the buttons above don’t appear, ring us — Adlington, Chorley, Anderton & Coppull: 01257 822489; Horwich & Blackrod: 01204 588749 — and we’ll set it up with you.
What you actually pay
Your rate beyond your credit.
Your monthly credit is spent at our standard rates — it already costs you about 5, 10 or 15% less than it is worth, which is where that saving comes from. Once the credit is used up, this is what you pay. Nothing is excluded, and no service is worse value as a member.
Garden & Outdoor — £36 standard
Essential £34.20 · Standard £32.40 · Premium £30.60 per hour
Decluttering & Clearance — £38 standard
Essential £36.10 · Standard £34.20 · Premium £32.30 per hour
Home Tech Help — £38 standard
Essential £36.10 · Standard £34.20 · Premium £32.30 per hour
Odd-Jobs & DIY — £35 standard
Essential £33.25 · Standard £31.50 · Premium £29.75 per hour
Lifts & Errands — £32 standard
Essential £30.40 · Standard £28.80 · Premium £27.20 per hour
Questions
Before you commit to anything monthly.
How do I actually use my credit?
Book with the Book with your credit button in your welcome email, any monthly credit email or your members’ page. Your credit comes off first at our standard rates, then your discount applies to anything beyond it, and the confirmation email shows your remaining balance. Please don’t use the ordinary calendar or the pay buttons on the service pages — they charge the standard rate and can’t see your account.
How do I know what I’ve got left?
Your members’ page shows your balance and the date each month’s credit must be used by, any time. Every booking confirmation tells you too, and we email you seven days before any credit is due to expire. Or just ask us.
Can I cancel anytime?
Yes. There’s no contract and no notice period. Tell us and it stops at the end of the month you have already paid for — and there’s no cancellation fee. Credit you already have stays usable until it expires in the normal way.
What if I don’t use my credit?
It rolls over for one month and then expires, so you always have two months to spend each month’s credit. We’ll email you seven days before you lose any, and we always use your oldest credit first. If it’s happening two months running, we’ll suggest a smaller tier — a membership you aren’t using is one you should downgrade or cancel, and we’ll say so.
What if I’m away for a month?
Pause it yourself from your members’ page, or tell us and we’ll do it — up to two months a year. Billing stops and your credit stops counting down while you’re paused.
Can I move between tiers?
Yes, from the following month, up or down. If you tell us what you’re planning we’ll tell you which tier is cheapest for it.
Is there a joining fee?
No.
How do I pay, and can I change my card?
By card, monthly, on the same date each month. You can change your card, see every payment, or cancel from the link in any of our billing emails — it opens your own billing page and you don’t need to ring us to do any of it.
So where exactly does my discount come from?
Two places, and they come to the same thing. Your credit costs less than it is worth — £68 for £71.60, £128 for £142.25, £240 for £282.40 — which is your 5, 10 or 15%. Then anything you spend beyond the credit is discounted by the same percentage. You are never charged the standard rate on anything.
Can I get my credit back as cash?
No — credit is spent on Moorstead work and can’t be exchanged for cash or passed to someone else. If you change your mind within 14 days of joining, that’s different: you get a full refund, less anything we’ve already done for you.
Join Moorstead Membership.
Or ask us which tier first. We’d rather put you on the right one than the biggest one.
Prefer to talk first? Horwich & Blackrod: 01204 588749 · Adlington, Chorley, Anderton & Coppull: 01257 822489
